To guarantee that our customers are able to purchase quality golf equipment on our site, there are certain instances where Golf Avenue may not accept a trade-in, or alter the original quote provided for trade-in; notably when the golf club doesn’t meet the minimum condition requirements.
Golf Avenue does not accept:
- Counterfeit golf clubs
- Golf clubs with loft or lie adjustments of +/- 3⁰ of manufacturer standards
- Golf clubs with shortened or lengthened shafts of +/- 2 inches
- Golf clubs with a rattle in the head
- Golf clubs that may be damaged in any of the following ways: dents, excessive paint chips, caved faces, excessive rust, excessive top line, sole or face wear, bent or dented shafts, damaged or missing weights, damaged or missing branding
If upon inspection, it is determined that an item requires an adjustment or reduction to its original quoted value (i.e.: due to a difference in the model, problems with the grip or shaft, etc), Golf Avenue will automatically make the necessary adjustments to the quoted value and proceed to pay the customer the new value. Should the customer not accept the new value, they may contact Golf Avenue within 15 business days following the payment to reverse their trade-in for this item (the customer will be responsible to pay a shipping fee of $9.99 to have their golf club returned to them).
If upon inspection, an item is completely rejected for a trade-in, Golf Avenue will automatically make the necessary removals from the quote and proceed to pay the customer the remaining balance of the quote, if applicable. Should the customer wish to recuperate their rejected club(s), they may contact Golf Avenue within 15 business days (the customer will be responsible to pay a shipping fee of $9.99 to have their golf club(s) returned to them) If the customer does not contact Golf Avenue within 15 business days, Golf Avenue will dispose of the rejected items.
For any questions or concerns, customers may contact a Golf Avenue Trade-in Advisor, who will be happy to assist.