Customer Service

To guarantee that our customers are able to purchase quality golf equipment on our site, there are certain instances where Golf Avenue may not accept a trade-in, or alter the original quote provided for trade-in; notably when the golf club doesn’t meet the minimum condition requirements.

Golf Avenue does not accept:

• Counterfeit golf clubs
• Golf clubs with loft or lie adjustments of +/- 3⁰ of manufacturer standards
• Golf clubs with shortened or lengthened shafts of +/- 2 inches
• Golf clubs with a rattle in the head
• Golf clubs that may be damaged in any of the following ways: dents, excessive paint chips, caved faces, excessive rust, excessive top line, sole or face wear, bent or dented shafts, damaged or missing weights, damaged or missing branding

If upon inspection, it is determined that an item requires an adjustment or reduction to its original quoted value (i.e.: due to a difference in the model, problems with the grip or shaft, etc), Golf Avenue will automatically make the necessary adjustments to the quoted value and proceed to pay the customer the new value. Should the customer not accept the new value, they may contact Golf Avenue within 15 business days following the payment to reverse their trade-in for this item (the customer will be responsible to pay a shipping fee of $9.99 to have their golf club returned to them).

If upon inspection, an item is completely rejected for a trade-in, Golf Avenue will automatically make the necessary removals from the quote and proceed to pay the customer the remaining balance of the quote, if applicable. Should the customer wish to recuperate their rejected club(s), they may contact Golf Avenue within 15 business days (the customer will be responsible to pay a shipping fee of $9.99 to have their golf club(s) returned to them) If the customer does not contact Golf Avenue within 15 business days, Golf Avenue will dispose of the rejected items.

For any questions or concerns, customers may contact a Golf Avenue Trade-in Advisor, who will be happy to assist.

Unfortunately, no. You will be able to use your Golf Avenue credit after we receive and inspect your clubs at our warehouse. Your Golf Avenue Credit will be applied to your account as soon as your clubs have been received and inspected at our warehouse.

Payments will be sent to the customer 24-48 business hours after the trade-in is inspected at our warehouse. Golf Avenue Credits are deposited directly into the account used by the customer to complete their trade-in.

Payments are issued 24-48 business hours after the trade-in is inspected at our fulfillment center.

• Golf Avenue Credits are deposited directly into the account used by the customer to complete their trade-in.
• E-transfer payments are issued via Plooto. Click here to see the steps for accepting a transfer.

Your satisfaction is important to us. If you are not 100% satisfied with your purchase, we’ll find a solution for you! If you would like to initiate a return, please contact one of our customer service representatives now to get a return authorization

The following product types can be returned to Golf Avenue CA within 30 days of receipt:

• Refurbished golf clubs (any golf club not listed under the condition “new”).
• New condition golf clubs that are returned in their original packaging and have not been hit or tried out.
• Apparel, footwear, and accessories that have not been worn or used, and are returned in their original packaging with the original sales tags attached.

For further information view the complete return policy.

During the creation process of your trade-in quote, the very last step is to generate the pre-paid shipping documents unless you requested a trade-in kit with the packing material. If your trade-in subtotal is over $150, shipping will be free. If not, a $10 shipping fee will be deducted directly from your trade-in quote.