All ground orders take approximately 24-48 hours to process before they are shipped (98% are shipped within 24 hours). Orders are only processed Monday – Friday. All orders placed after 1PM EST on Fridays will be shipped the following Monday. If there is a significant delay, you will be contacted by email.
How do I check my order status?
Ground orders take approximately 24-48 hours to process before they are shipped. If you do not see an update in your order's progress or have not received a tracking number via email within 48 hours, please contact our customer service for your order's status.
What forms of payment does Golf Avenue US accept?
Golf Avenue US accepts MasterCard, Visa and PayPal. PayPal is known to be the safest online payment method there is. If you have trouble processing your payment, please contact our customer service and one of our representatives will be happy to help you.
Do you charge Sales Tax?
Golf Avenue US only charge sales tax to Canadian provinces as required by law.
What should I do if my product is defective?
Upon receipt, please inspect your product. Any damage caused by transport must be reported to us immediately. If you observe abnormal wear or a defective component, unrelated to transport, please contact our customer service. Golf Avenue is not responsible for service or repair costs paid by the buyer without prior approval by Golf Avenue. In the event that a component requires repair, service or replacement, we will do our best to find a convenient solution.
How do I track my order?
Once your order is shipped, you will receive the tracking information by email. You can either track your package directly on your Golf Avenue US account or on the shipping carrier's website.
How many different shipping methods does Golf Avenue US offer?
All orders will be shipped with UPS or Canada Post. You can select the shipping method of your choice once you proceed to checkout.
Is my order eligible for free shipping?
If the total amount after discounts and before tax of your order is over $99.00, shipping is FREE! Only addresses in United States of America are eligible for free shipping. Standard shipping is used for orders eligible for free shipping.
Alaska, Hawaii, Puerto Rico, APO/FPO
I haven't received the correct order. What should I do?
If we made a mistake with your order, we can assure you that we will make it up to you. Please contact our customer service and one of our team members will be happy to solve the issue with you.
Can I return my item?
Your satisfaction is important to us. If you are not 100% satisfied with your purchase, we’ll find a solution for you!
The following product types can be returned to Golf Avenue US within 60 days of receipt:
* Refurbished golf clubs (any golf club not listed under the condition “new”). * New condition golf clubs that are returned in their original packaging and have not been hit or tried out. * Apparel, footwear, and accessories that have not been worn or used, and are returned in their original packaging with the original sales tags attached.
For further information view the complete return policy here.
How do I know what my shipping fee will be ?
If the total of your order is less than $99.00, a shipping fee will automatically be applied to your purchase after you enter your billing and shipping information (before you enter your payment information). If you would like to know what your exact shipping fee will be, after you add an item to your cart, select the “View Shopping Cart” button and enter your country, province/state and postal/zip code. Our system will automatically generate your shipping fee.
How do I know if an item is available ?
All items listed on our website are available in real time for purchase. When an item sells, it is automatically removed from our website
How often is your website updated ?
Our website is updated daily, Monday to Friday with hundreds (sometimes thousands!) of new items.